Fast tracking of urgent claims
If an event, such as a natural disaster, has meant you have to make a claim under your policy and also caused you to be in urgent financial need of benefits under that policy, please let us know, HMIA are here to support you. We might be able to speed up our assessment to give you a decision on your claim or pay an advance amount to assist your financial situation.
Managing our Debt Collectors
HMIA’s debt collectors have been trained to manage financial hardship. However, you may still contact HMIA directly. If you tell our collection agent or solicitor that you are experiencing financial hardship they must notify us and will give you information in writing about HMIA’s Financial Hardship process.
If you wish to speak to someone, the National Debt Helpline provides confidential financial counselling resources that can provide advice to Australians in every state and territory:
Contact the National Debt Helpline on 1800 007 007.