ABOUT US

Heavy motor fleets have very specific needs, but at HMIA we’ve got them covered.
We offer a service to brokers and their clients that’s fast, transparent and reliable.

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Our wheels are always
in motion, but they’re never spinning.

Like your business, we understand the importance of moving ahead. We’re not going to sit still when there’s ground to be covered.

That’s why we’re always moving towards a better way to take care of brokers, giving you the best tools to care for your clients.

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Solid service,
every time.

We’re here when you need us, to ensure every claim or quote runs smoothly from start to finish.

That’s why we’re committed to providing efficient service, so you leave us with all pistons firing.

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Like a well-oiled
machine.

Our claims management is handled in-house, we negotiate directly with the broker and there are no unnecessary hoops to jump through.

We only hire the most experienced and talented heavy motor insurance specialists, which means your claims are in expert hands.


Our team is here for you.


Here's a little something about them...


Management

Michael Zaknic

Chief Executive Officer


“We understand that brokers today have an important strategic role to play when it comes to protecting their client’s businesses.

Our focus is purely on empowering heavy motor brokers by providing them with access to our expertise and delivering great service. This way they can deliver the best insurance programs for their clients. ”
~ Michael

James Pasfield

General Manager


“Having worked in both law enforcement and insurance, I’ve learnt how to identify, assess and act on risks as they arise. Helping clients know when to seize opportunities and manage risk is something that I’ve been doing for over 22 years now.”
~ James

Vicky Takos

Chief Operating Officer


“I take great pride in enabling and supporting our team to succeed. I’m all about empowering them to make decisions, influence industry, and most importantly, support people in need.”
~ Vicky

Louie Gorevski

National Sales and Distribution Manager


“Working in claims, underwriting and business development over my 28 year career in insurance has given me a unique insight into the requirements and expectations our broker partners and their clients have of their underwriter. With the support of our product and technical specialists across sales, underwriting and claims as well as our innate ability to develop strong broker relationships, we can ensure that our policy holders receive the coverage and service they expect.”
~ Louie

Rachael Callaghan

National Claims Portfolio Manager


“I take pride in equipping our claims team for success, fostering a culture where they can make impactful decisions, shape the industry, and, most importantly, provide essential support for those in need within the heavy motor insurance sector. Together, we aim to redefine industry standards and leave a lasting legacy of support and empowerment specific to heavy motor insurance.”
~ Rachael

Taylah Snow

Legal and Compliance Manager


“Having a background in law as well as degree in business management means that my approach to legal decisions is supported by an understanding of what our business needs.”
~ Taylah

Sales and Distribution

Leo Baxter

Business Development Underwriter - NSW


“With over 15 years of dedicated heavy motor insurance experience, I believe that by tailoring coverage to your client’s specific needs, I can give you and our mutual client the confidence and peace of mind to confront challenges head-on. Your client’s business's protection and growth are our priorities and I'm excited to work alongside our brokers on this journey”
~ Leo

Meaghan Dell

Client Relationship Manager - VIC, TAS & SA


“Having been a broker previously, I truly understand the challenges brokers face when wanting to deliver the best for their clients.
That’s why I really enjoy developing strong relationships—we’re a team after all, and it’s so satisfying when we achieve mutually beneficial results.”
~ Meaghan

Hayley Morice

Business Development Underwriter - QLD


“I believe in transparency and honesty, along with open communication, and working hand in hand with our broker partners. By working together we will find effective fleet insurance solutions that address your client’s specific needs, while providing them the peace of mind they deserve.”
~ Hayley

Underwriters

Andrew Leahy

Technical Lead


“My industry experience, in particular heavy motor, has always presented interesting and complex situations. By collaborating with our brokers I am able to support our client’s insurance needs and provide valuable, transparent and honest underwriting solutions.”
~ Andrew.

Jonathon Vasconez

Senior Underwriter


“My strength is my ability to learn quickly and adapt to the situations. I hold the utmost respect for my colleagues and clients and will always work to better the team and maximise our efficiency.”
~ Jonathon

Michael Grogan

Senior Underwriter


“With 25 years of heavy motor insurance experience, including broking and business development, I offer invaluable insights into the daily challenges faced by brokers and underwriters. My goal is to create win-win scenarios for HMIA, brokers, and clients alike. I thrive in this ever-evolving industry, where each day presents new and exciting challenges.”
~ Michael

Nate Scott

Senior Underwriter


“Working in the heavy motor insurance space for over 15 years’ has taught me that a client-centred approach and collaboration with our broker partners ensures our mutual clients receive the complete and best possible coverage required for their transport business.”
~ Nate

Mathew Wild

Underwriter


“Underwriting is more than just crunching numbers, it is the implementation of risk management, developing broker relationships and the ability to adapt to a constantly changing world. With AI becoming more prevalent in some businesses, I take pride in providing the human connection that allows us to better understand your clients' needs to help provide the right insurance solution.”
~ Mathew

Matthew Price

Underwriter


“Having gained experience in both broking and underwriting, I firmly believe that delivering the best results for our clients requires investing time to fully grasp the nuances of their businesses and their specific needs. Every business is distinct, and by working closely and efficiently with our broker partners, we can develop tailored risk solutions that are competitive and offer the assurance our mutual clients are seeking.”
~ Matthew

Claims Contacts

Joseph Moorcroft

Senior Claims Consultant - Team Leader


“I am driven, well organised, and thrive on delivering quality solutions to clients in a timely manner with a high standard of personal service.”
~ Joseph

Tom Abrahams

Senior Claims Consultant


“At HMIA, we help you prepare for the future by making sure everything is in order in the present. We’ll give you the peace of mind now, so you don’t have any regrets moving forward.”
~ Tom

Diego Arellano

Claims Consultant


“What I enjoy most about my job is that I’m able to help clients when they’re going through a difficult time.”
~ Diego

Stephanie Yeung

Claims Consultant


“I am proactive in claims management and know the importance of asking questions to get the bigger picture. I like to ensure my brokers are always informed and updated. Transparency is one our core values at HMIA and I believe this is what our relationships and reputation are built on.”
~ Stephanie

Tania Sheldrick

Claims Consultant


“I am driven by a sense of responsibility towards our brokers and their clients and I strive to provide them with the best possible claims experience. This is particularly fulfilling in the fast-paced and challenging world of heavy motor claims. As a car enthusiast, the motor industry holds a particular appeal for me and I am always eager to take on the new and diverse challenges presented by each claim, as no two are ever the same.”
~ Tania

Erin Robinson

Claims Consultant


“With my experience in the heavy motor space, I take pride in being able to untangle complex situations and provide support to our clients during their tougher times. I’m all about proactive and transparent claims management and strive to make the claims journey as smooth as can be, for all involved.”
~ Erin

Sebastian Gonzalez

Claims Consultant


“Every claim is different. I love that my job enables me to get involved with every aspect of the claim—from start to finish. There’s always something new to learn.”
~ Sebastian

Sophie Strange

Claims Consultant


“What sets me apart is that I love connecting with people. I take a keen interest in every person who calls up, or walks through the door.”
~ Sophie

Ishani Ratnayake

Claims Consultant


“By fostering strong partnerships built on trust, reliability and shared success, I aim to provide our brokers with the peace of mind that their clients' claims are being handled efficiently. Our main goal is to expedite the process, helping our mutual clients get back on the road as quickly as possible.”
~ Ishani


Risk Management

James Pasfield

Risk Management Specialist


“Having worked in both law enforcement and insurance, I’ve learnt how to identify, assess and act on risks as they arise. Helping clients know when to seize opportunities and manage risk is something that I’ve been doing for over 22 years now.”
~ James

Operations

Saad Khan

Data Analyst


“After 15 years in insurance, I’m so excited to see where AI and data will take the industry next.”
~ Saad

Ron Aliberti

Project Manager


“With over 45 years’ experience within the insurance, I am passionate about ensuring our staff are able to satisfy and exceed the requirements of their roles, through a combination of upskilling, confidence in their own ability, support and humour.”
~ Ron